Privacy Policy

Last updated: 19th July 2026

123-Wealth Limited is part of Sense Network Limited. This privacy notice explains how we use any personal information we collect about you.

What information do we collect?

We collect personal information when you engage us to provide financial planning, advice and investment services. This may include:

  • Personal details (e.g. name, address and date of birth)
  • Financial information (e.g. income, expenditure, assets and liabilities)
  • Family and dependants’ information where relevant
  • Special category data (e.g. health information where necessary)

We may also collect information when you:

  • Complete client surveys
  • Provide feedback
  • Use our website (via cookies)

We endeavour to keep all data accurate and up to date.

Information about connected individuals

Where we require information about family members or dependants, it is your responsibility to ensure they are aware that their information is being shared with us.

We can provide this Privacy Notice for them upon request.

Why we collect your data

The primary legal basis that we intend to use for the processing of your personal data is for the performance of our contract with you.

The information that we collect about you is essential for us to be able to carry out the services that you require from us effectively. Without collecting your personal data, we would also be unable to fulfil our legal and regulatory obligations.

We may also process your personal data where it is in our legitimate interests to do so, provided these interests do not override your fundamental rights and freedoms.

Where special category data is required, we will obtain your explicit consent in order to collect and process this information.

How will we use the information about you?

We collect information about you to provide you with the services for which you engage us.

We may also use your information to meet our legal and regulatory obligations.

Who might we share your information with?

Sense Network Ltd, as the regulated principal of our firm, is also a data controller for your personal data.

In certain circumstances, we or they may inform you about how you can access their privacy notices, which will give further information as to how your personal data is used and how you can exercise your rights.

To deliver our services to you effectively, we may share your information with third parties such as:

  • Product and platform providers
  • Professional advisers (e.g. accountants, solicitors)
  • Providers of compliance, accountancy or legal services

Where third parties are involved in processing your data, we will have a contract in place with them to ensure that:

  • The nature and purpose of the processing is clear
  • They are subject to a duty of confidentiality
  • They only act in accordance with our written instructions

Where it is necessary to transfer your personal data, we will use appropriate security measures to protect your data in transit, including password protection and/or encryption.

To fulfil our obligations in respect of the prevention of money laundering and other financial crime, we may send your details to third party agencies for identity verification purposes.

If you agree, we may contact you about products or services that we believe may be of interest to you.

We use tools supplied by third parties (such as risk profiling and cashflow modelling) for profiling customers. Agreements are in place to ensure your data is protected in accordance with data protection laws.

We will not share your information for marketing purposes with third parties.

How long do we keep your information?

During our relationship with you, we will retain personal data which is necessary to provide services to you. We will take all reasonable steps to keep your personal data up to date.

We are also subject to regulatory requirements to retain your data for specified minimum periods. These are generally:

  • Five years for investment business
  • Three years for mortgage business
  • Three years for insurance business
  • Indefinitely for pension transfer and opt-out business

These are minimum periods during which we have a legal obligation to retain your records.

We reserve the right to retain data for longer where we believe it is in our legitimate interests to do so.

When determining the appropriate retention period, we consider:

  • The nature of the data
  • The risks associated with processing
  • Our legal and regulatory obligations
  • Our legitimate business interests

You have the right to request deletion of your personal data. We will comply with this request, subject to the restrictions of our regulatory obligations and legitimate interests.

How can I access the data you hold about me?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us using the details below.

You may make a subject access request (“SAR”) at any time to find out more about the personal data which we hold about you.

We are usually required to respond to SARs within one month of receipt. This period may be extended by up to two further months in the case of complex or numerous requests.

We do not charge a fee for the handling of standard requests. However, we reserve the right to charge a reasonable fee for additional copies of information or where requests are manifestly unfounded or excessive.

You also have the following rights in respect of your personal data:

  • The right to be informed
  • The right to rectification
  • The right of erasure
  • The right to restrict processing
  • The right of data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

When your personal data is processed by automated means, you have the right to request that your data is transferred to another organisation.

We have an obligation to ensure that your personal information is accurate and up to date. We encourage you to notify us of any changes to your information.

Automated decision making and profiling

We do not rely on fully automated decision-making processes when providing financial advice.

Where profiling tools are used, they support, but do not replace, professional judgement.

We take appropriate technical and organisational measures to minimise risks and ensure accuracy.

We do not use special category data in automated processes unless it is necessary and we have obtained your explicit consent.

Marketing

We would like to send you information about our services and those of other companies in our group which may be of interest to you.

If you have agreed to receive marketing information, you may opt out at any time.

You have the right at any time to stop us from contacting you for marketing purposes or sharing your information within our group for marketing purposes.

Cookies

We use cookies to track visitor use of the website and to compile statistical reports on website activity.

For further information, please see the Cookie Policy.

Other websites

Our website may contain links to other websites. This Privacy Notice only applies to our website, so when you link to other websites you should read their own privacy notices.

Complaints

If you are unhappy with how your personal data is handled, you have the right to lodge a complaint with:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113 (local rate)
Website: www.ico.org.uk

Changes to this privacy notice

We keep our Privacy Notice under regular review and will place any updates on our website and notify you of any material changes where appropriate.

Contact us

If you have any questions about this Privacy Notice or the information we hold about you, please contact:

E-mail: Cera.Taylor@123-wealth.co.uk

Or you can write to us at:

123-Wealth
Penstock Cottage
3 Deans Wharf
Thelwall
Cheshire
WA4 2GT